How to shop

Dear customers,
to make your orientation in our shop easier and to improve the quality of our services, we have prepared this help. If you are in our shop for the first time or if you are trying to find something, your steps should first take you here. If you cannot find the answer to your question, please write to us, or you can order the goods by phone, fax, or visit one of our business locations.

Viewing the goods

The left column contains all the sections of our online shop. Click on a category or subcategory to display the goods that belong to this section. The goods are displayed in the form of cards and if you want to learn more about a product, click on its name, image, or click on the 'Detail' button. You will see a detailed description of the goods.

If you want to change the sequence of goods in the category, choose from the options of "Sort by". You can also sort the goods in ascending or descending order according to the selected arrow next to the window "Sort by".

Inserting the goods into the cart

When the detail of the selected item is displayed, click on "Add to cart" button located behind the number of ordered pieces or write the number of pieces into the box in front of the "Add to cart" button and click on the "Add to Cart" button. At that moment, the goods are added to your electronic cart. You are not ordering anything yet by inserting the goods into the cart. The cart serves as a temporary storage of your goods before ordering them. Some products contain options that need to be chosen, for example colour, size, etc.

The fact that you have added something in the cart is indicated by a warning that pops up after clicking on the "Add to cart" button. You can also see it according to the change of the account of your cart and by having another item added. This status is always displayed at the top of the page. You can view your shopping cart by clicking at the top "Go to cart" button.

You can change the number of purchased goods here. After changing the number of items of selected goods, click on the "Recalculate" button (Přepočítat - tick) next to the window for entering the amount. This updates the final amount. Or you can delete (Smazat - cross) the goods you have decided not to purchase.

Ordering goods

Once the cart is according to your liking, you can choose whether to make your purchase using the login (the "Login" button) if you have already registered during the previous purchase, or without login (the "Checkout without registration" button).

After clicking on the "Register" button you can register as a new customer. The advantage of the registration is that during the next purchase the e-shop will remember your details and you will not have to fill everything in again.

An order without registration serves for a quick order when you do not want to wait for your registration. When you are making a purchase without registration you have to fill in your invoice details or your shipping address if you want the goods to be shipped somewhere else than to the invoice address. You will select the payment and shipping method or other information, such as a note to your order. At the end, you have to click on the "Check the data" button. This is the last time you can check your entire order before shipment. You can send your order by clicking on the "Submit order" button.

Your personal information will not be saved in the E-shop and you will have to fill it in again during the next purchase.

After submitting the order, a message about the ordered goods and the information that you have filled in the form will be sent to your e-mail address. This message is also sent to us. Finally, click on "Exit" button.

Payment and shipping goods

The online shop supports the following payment methods:

  • Payment on delivery - you will pay for your goods to the carrier upon delivery
  • Personal pick up - goods can be picked up at our commercial premises in Ostrava - Vítkovice, Válcovní 1841/31, 703 00
    from Mon - Fri 6.30 to 13.30. Phone no.: 777 707 243/596 614 815

Is it too complicated for you?

You can also order goods conveniently over the phone or by e-mail. info@bail.cz